Blade Master – Delivery & Returns

Blade Master – Delivery & Returns
 
Delivery – New Zealand
 

Shipping Method	Estimated Delivery Time	Price	Notes
NZPOST Courier	North Island Metro   1-2 Business days	$8.50 If your purchase is below $150	All our parcels will be delivered with Signature unless advised.   We offer free shipping if your purchases is over $150
NZPOST Courier	North Island     Rural   2-3 Business days	$12.50 If your purchase is below $150	All our parcels will be delivered with Signature unless advised.   We offer free shipping if your purchases is over $150
NZPOST Courier	South Island Small items Metro   1-2 Business days	$8.50 If your purchase is below $150	All our parcels will be delivered with Signature unless advised.   We offer free shipping if your purchases is over $150
NZPOST Courier Economy	South Island Larger Items Metro   3-5 Business days	$8.50 If your purchase is below $150	All our parcels will be delivered with Signature unless advised.   We offer free shipping if your purchases is over $150
NZPOST Courier	South Island Rural   3-5 Business days	$12.50 If your purchase is below $150	All our parcels will be delivered with Signature unless advised.   We offer free shipping if your purchases is over $150

 
 
Delivery – Australia

Shipping Method	Estimated Delivery Time	Price	Notes
*NZPOST International Courier	3-5 Business days	$35 (1-2 items) $45 (3-4 items) $55 (5 items and more)	Signature required.   Free Shipping if you purchase $600 or more
Fedex Economy	3-5 Business days	$35 (1-2 items) $45 (3-4 items) $55 (5 items and more)	Signature required.   Free Shipping if you purchase $600 or more
DHL Express	3-5 Business days	$35 (1-2 items) $45 (3-4 items) $55 (5 items and more)	Signature required.   Free Shipping if you purchase $600 or more

*For bulky or heavy items extra charges may incur
*We will select the carrier to use to ship to Australia. NZ POST international courier will be the default shipping option to ship to Australia, from time to time we may use Fedex/DHL.
 
 
 
Delivery – Other Countries

Shipping Method	Estimated Delivery Time	Price	Notes
*NZPOST International Courier	3-10 Business days	$55 (1-2 items) $65 (3-4 items) $75 (5 items and more)	Signature required unless advised.
Fedex Economy /DHL Express	3-6 Business days	$55 (1-2 items) $65 (3-4 items) $75 (5 items and more)	Signature required unless advised.

*For bulky or heavy items extra charges may incur.
*NZ POST International Courier will be the default shipping option to ship to other countries.
 
Returns & Refunds
 
Thank you for considering our products. Before making your purchase, we want to ensure that you are aware of our refund and exchange policy. We understand that sometimes circumstances change, but please note that we do not offer refunds if you change your mind. However, we are happy to exchange your goods within 10 days or provide a store credit if you have proof of purchase, and the goods are in their original condition. Please keep in mind that a minimum of 10% restocking fee may be charged in some cases. If the goods are faulty, we will meet our obligations under the Consumers Act to provide a remedy. Please note that delivery costs are not refundable. To ensure a smooth exchange process, we ask that you return unused items in the original packaging. Please ensure you wrap the product well with bubble wrap or protected well so it doesn’t get damaged in transit.

We understand that sometimes you may change your mind about a purchase, but unfortunately, we cannot offer refunds in such cases. A store credit will be offered for the purchase price. However, if you receive a faulty product that cannot be fixed or replaced, we will be more than happy to provide you with a remedy or refund. Our goal is to ensure that all our customers are satisfied with their purchases and receive the best possible service from us.

If you have any questions, please feel free to email us at sales@blademaster.co.nz. We appreciate your business and hope you enjoy your purchase.