Customer Service


Our Guarantee

We only sell GENUINE and quality products. If you bought a fake product from us, send it back to us in the original packaging within 7 days from the date of purchase, we will refund you 100% product price (shipping cost is non refundable).  
 

Our Warranty

We provide 1 year warranty for knives and tools and torches except Leatherman and LED Lenser which comes with 25 and 5 years warranty. But for commercial use products, we provide 30 days warranty against manufacture defects. All items under Clearance category will have 30 days warranty. For warranty claims, buyers need to contact us and need to pay postage if any occurs. 
 

Payments, Security and Privacy

All your payments will be processed and secured by Paypal, if you do not have a Paypal account you can enter your credit card details through Paypal to finalize payment. We do not have a record of your credit card details. Your registered personal information will be secured and will not provided to third party.
 

Special Order

If you can't find any product you may be interested, please contact us, we can take orders for customers.
 

Sales Support

We pride ourselves on our amazing sales support. Please contact us for any assistance you may require
 

Restocking Fees

We charge a restocking fee of 20% of the purchase price if you change your mind after purchase. 
 

Shipping

We ship promptly and normally ship goods within 1-2 working days. Most likely within 24 hours. We will contact you if there are any issue or delays. We will try our best to wrap and pack your purchase item and so we are not responsible for any damage or loss parcels. But we are happy to assist you to make a claim from the courier company.

We provide free shipping for orders over $100 within New Zeland only. 

 

ABOUT US

Blade Master is a Cutlery store specializing in Hunting/Sport Knives, Kitchen knives, and Outdoor/Camping equipment.

We provide a wide range of high quality products from all over the world. We provide professional knowledge about the products we sell and build the trust and satisfaction from our customers. If we do not know the answer to your questions, we will try our very best to help you find it.

CONTACT US

PH: 09 363 2088
EMAIL: SALES@BLADEMASTER.CO.NZ

111 Newton Road
Eden Terrace
Auckland

STORE HOURS:
WEEKDAYS - 9.30 AM - 5.00 PM
SATURDAY -10:30 AM - 4:00PM
SUNDAY & PUBLIC HOLIDAYS - CLOSED